Help.
Sanctums is a free family trip planner. Here is how it works, and how to reach a person.
Last updated 10 November 2026
Talk to a person
Email hello@sanctums.ai. A person reads every message. Please include your plan's share link (it starts with sanctums.ai/p/) if your question is about a plan, but never send card numbers or passwords.
What Sanctums does, and doesn't do
- It plans: four questions make a family plan you can share with one link.
- It watches: for bookings you add that you can cancel for free, Sanctums checks the free-cancellation date every day and prepares a reminder before it ends. During this early test, a person checks every reminder before it reaches you.
- It doesn't book or take payment. Links go straight to the hotel, airline or supplier, and they handle your booking, payment, changes and refunds.
- It doesn't check prices yet. Price checks start only once Sanctums has a licensed rate source. Until then it will never tell you a price dropped.
- Points and miles bookings aren't watched yet.
Your plan link and your edit link
Each plan has two links. The share link (sanctums.ai/p/…) lets anyone you send it to view the plan and comment, without signing up. Your private edit link is the only way to edit the plan; this device remembers it, and you can copy it from the plan page. If you lose it, email us from the address saved on the plan and we will help.
Children's details
Children's ages stay hidden from people you share with unless you turn on "Show children's ages". Confirmation numbers, prices, cards and status are never shown to them.
Delete your data
Open your plan and press Delete this plan. It removes the plan, its bookings, watches, family card and comments for good. Or email hello@sanctums.ai and we will do it. Deleting a plan never cancels anything with a hotel or airline.
Something wrong?
If Sanctums read a confirmation wrongly, or a reminder looks wrong, please tell us at hello@sanctums.ai. Getting this right matters more to us than anything else.